Dhaka University (DU) plans to introduce seven latest reforms following student criticism. These include reducing transcript fees from US$ 50 to $10, planning an online payment system, enabling digital document submission, listing required documents online, setting up an emergency help desk, providing office task details online, and improving staff behaviour to ensure respectful communication.
On Friday evening, April 25, both Pro-Vice Chancellor (Administration) Prof Dr Sayema Haque Bidisha and Acting Registrar Munshi Shams Uddin Ahmed confirmed it to the Daily Observer.
"We believe we can reduce this amount even further," Prof Dr. Sayema Haque Bidisha said. "Since we are now in an era of online transactions, we are planning to introduce an online payment system," she added.
Currently, payments must be processed through Sonali Bank as university lacks internal cash transaction capabilities. ICT cell has been tasked with developing a system allowing students to submit documents online rather than in person.
"If we can implement this quickly, it will be an ideal solution," she said adding. "To ensure smoother and faster service, we will list required documents on our website."
University administration is also establishing an emergency help desk as part of broader service improvement efforts.
Acting Registrar Munshi Shams Uddin Ahmed clarified current procedures, explaining transcript requests require completing a form and submitting necessary documentation, after which transcripts are sent via email.
"I believe there might have been a gap or misunderstanding somewhere in process," Munshi Shams Uddin Ahmed stated regarding complaints from former student Tasnim Mahzabin. He noted university processes 'significant number' of transcript applications regularly.
He acknowledged issues with confusing office referrals where students are often misdirected between sections. "Sometimes, officials giving direction does so without being fully certain," he admitted.
