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Dell computers: Selective abuse of 'technological prowess'

Published : Wednesday, 20 September, 2017 at 12:00 AM  Count : 401
Dr M Tahseen

In their corporate site Dell's mantra is the following: "Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world."
It is patently obvious that this is all qualified by a political proviso, as to whether you are a favoured state of the USA and an ally. A short while ago, I travelled to Bangladesh from the UK with my trusted Dell XPS Laptop running Windows 10, and found that one of the automatic errant upgrades to my system had introduced a tracker pad driver into my computer that had made it almost unusable.
I looked up the Dell website and downloaded some of the latest recommended drivers and updated the tracker pad driver which partially solved the problem but left the left and right buttons were non-functional. Late at night and frustrated at not being able to find a solution in the discussion forum, I opened up a Chat Line to Dell and explained my problem. From the name of the person responding, it could be anywhere, possibly in India or the US.

***This shows a clear and vindictive use of Dell Technology to tag computers in non-favoured countries like Bangladesh. Let there be no doubt that this has become routine operation by these so-called civilized (but actually rogue) nations and their companies complying with these arbitrary laws.***

I had logged in with my email and telephone details and when asked as to where I was physically, I said that I was visiting Bangladesh for a few weeks and I would be back in the UK shortly. There was a pregnant long pause and finally the agent gave me a 'toll-free' number to call in Bangladesh (presumably only callable from the US!!!) and abruptly cut off the chat line.
It was only a few minutes later that I realized what she was up to during the pause. She had introduced a protocol so that I was unable to download and successfully install any drivers from the parent site anymore.
I was enraged at this and went on to open another chat line and informed the new Dell agent that what the previous girl had done was inane and unacceptable censorship of resources that was done on a selective country basis. There were no apologies, and when I informed this agent that the toll-free number was merely a distraction here, he gave me a Dell UK number and cut-off the connection abruptly.
I realized that, in addition, they had initiated a number of security modifications that were being successively installed on the laptop. I had little choice but try to deny the installations which were partly unsuccessful. I then went on to deliberately shutdown the computer a number of times in mid-boot thereby possibly inviting a catastrophic system corruption and, fortunately, managed to recover to a previously stable point in time before this saga.

 ***A short while ago, I travelled to Bangladesh from the UK with my trusted Dell XPS Laptop running Windows 10, and found that one of the automatic errant upgrades to my system had introduced a tracker pad driver into my computer that had made it almost unusable.***

This shows a clear and vindictive use of Dell Technology to tag computers in non-favoured countries like Bangladesh. Let there be no doubt that this has become routine operation by these so-called civilized (but actually rogue) nations and their companies complying with these arbitrary laws.
In my career as a scientist and software expert, I have helped produce many groundbreaking software packages in my field that were labelled as US products by virtue of the incorporation of the parent company though the developers and development sites were distributed worldwide and, in reality, the intellectual property should have spanned many nations.
Also, in my long career, I had contributed to computer standards development in the International Standards Organisation (ISO) through the auspices of the British Standards Institute (BSI). It is my experience that in matters of computer systems, graphics and formats etc, the role of the internationalization of these standards by the ISO was always thwarted by delay tactics etc by the US industry, to try to introduce de facto company-specific standards in the computer industry before ISO could establish a consensus standard, to help maintain global hegemony by patent laws etc to keep a death grip on emerging technological developments.
This technological grip along with unjustified financial instruments allow the imposition of trade and other sanctions forcing smaller nations to toe the line and comply with unjustified demands of big brother, or otherwise face destitution. Justice has been discarded by the wayside somewhere in the mists of the distant past.

The writer is the former petroleum advisor to Kuwait government









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