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Samsung may cancel pre-orders of the £1,800 Galaxy Fold

Published : Wednesday, 8 May, 2019 at 5:49 PM  Count : 346

The faults have been traced to the phone's fragile hinge and the accidental removal of a protective film that is actually integral to the device

The faults have been traced to the phone's fragile hinge and the accidental removal of a protective film that is actually integral to the device


Samsung is preparing to cancel pre-orders of its £1,800 ($2,350) Galaxy Fold at the end of the month.

It had been forced to crumple up its roll out plans after problems arose for the folding-screen smartphone when reviewers reported losing half the display.

The faults have been traced to the phone's fragile hinge and the accidental removal of a protective film that is actually integral to the device.

The innovative phone had been originally scheduled for US release on April 26 and on May 3 in the UK, but Samsung has been forced to abandon this timeline.

Customers will have to notify Samsung if they wish to keep their pre-orders active.

'If we do not hear from you and we have not shipped by May 31st, your order will be cancelled automatically,' Samsung told Galaxy Fold pre-order customers by email.

Affected customers can still proceed with their pre-orders should they wish.

In a statement, a spokesperson from Samsung said that the notification was required to comply with US consumer regulations.

It is not clear now when the Fold will be shipped out to customers and made available for purchase in stores.
Samsung had unveiled their tablet-sized Galaxy Fold at a launch event in San Francisco, in the US, back in February of this year.

Pre-orders of the folding phone have proven popular, with the device having already sold out in the United States.

However, the manufacturer elected to postpone the device's release mere days before it was due to ship to customers after testers reported experiencing issues with the handheld's delicate plastic display.

Within a mere day of use, some reviewers found that half of their device's screen would stop working and go black, while others reported that one part of the screen would flicker on and off.

Others accidentally damaged the device by removing a vital protective layer which they confused with part of the smartphone's packaging.

A spokesperson for Samsung told the Sun that, in some cases, the screen malfunctions had been caused by 'impact on the top and bottom exposed areas of the [device's] hinge.'

Samsung also reported that an unspecified 'substance' was found within one of the demonstration models that was believed to be impacting its display.

The negative reviews have now forced Samsung to hold back the release of the device indefinitely — with no shipping date presently set.

On release, Samsung have said they 'will also enhance the guidance on care and use of the display including the protective layer.'

Although the ongoing delays are unlikely to significantly impact Samsung's overall profits, experts told the Sun, the Fold's problems are tainting the firm's efforts to paint itself as a quick-moving technology pioneer.

Despite these problems, Samsung has not been discouraged from announcing that it plans to add to Galaxy Fold range with two new devices that screens that bend in two, rather than one, place.

Samsung has announced that it plans to produce more than 1 million of the Fold-range smartphones in their first year.-Daily Mail

GY



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