The central bank will probe the complaints of withdrawal of money from accounts of Eastern Bank’s customers without their knowledge.
Deputy Governor SK Sur Chowdhury told reporters on Saturday that no one will be spared if found involved with the glitch.
Eastern Bank Limited (EBL) had to close all its ATMs for six hours— from 12pm to 6pm— on Friday after ‘freak transactions’ were reported by several account holders.
bdnews24.com journalist Mahbuba Akter Dina is among those who lost money.
The Badda resident said that two SMS notifications from the bank at 7:15am and 7:19am stated that Tk 80,000 was withdrawn by transactions done at Mutual Trust Bank’s ATM booth at Dhaka’s Mirpur.
"But the card was with me. And no one else knows the pin," she said.
“Finding it unusual, I called up EBL’s customer care department. They also confirmed the transactions,” added Dina.
EBL’s Head of Communications Ziaul Karim told bdnews24.com on Friday: “We are trying to find out how many customers were affected and track the booths from which transactions were made.
“We have informed the Bangladesh Bank of the matter.”
Central bank spokesperson Shubhankar Saha said, “EBL has informed us about closing down their ATM booths. Whatever financial losses customers will incur will be compensated by the bank.”