The National Board of Revenue (NBR) has decided to keep customs stations open on holidays as a huge quantity of goods has remained stuck for clearance in the past two days following a malfunction in the server.
The customs stations are working manually to clear goods for export and import instead of the online system.
NBR Chairman Nojibur Rahman told bdnews24.com on Thursday that customs officials would work extra hours to clear the goods until the online system was restored.
Customs have been cross-examining data provided by exporters and importers in Letters of Credit to the commercial banks and Bangladesh Bank. The duties have also been calculated through using the server.
An NBR official, requesting anonymity, told bdnews24.com that clearance of goods in the customs stations had almost stopped since Tuesday.
“Only some important goods are being cleared manually. But the amount is very little. A snarl of goods has been created,” he said.
He also said an expert arrived from Australia to solve the technical problem on Thursday.
The Bangladesh Bank on Thursday ordered the banks to keep their branches related to the customs stations open on the weekly holidays of Friday and Saturday.
The central bank’s Department of Off-Site Supervision Deputy General Manager Md Ibrahim Bhuiyan told bdnews24.com the order for the banks was issued following the NBR’s request.
Bangladesh Garment Manufacturers and Exporters Association President Siddiqur Rahman told bdnews24.com garment entrepreneurs were also suffering for this.
“Most of our goods have been stuck for two days. Only one or two consignments are being cleared,” he said.
“The NBR has pointed to a technical glitch as the cause of the problem. They are working slowly to tackle the crisis,” he added.